Terms and Conditions for Man With A Van Brockley

These Terms and Conditions set out the basis on which Man With A Van Brockley provides moving, transport, and related van services to customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to create a clear agreement between the customer and the service provider, covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the agreement.

Throughout these terms, references to “we”, “us”, or “our” mean the business providing the service, and references to “you” or “your” mean the customer or person requesting the service. The wording applies to all standard man and van, removal, item transport, and associated labour services arranged under the Man With A Van Brockley name, whether booked by an individual, landlord, tenant, business, or organisation.

If any part of these terms is found to be unenforceable, the remainder will continue to apply. No variation to these terms shall be valid unless agreed by us in writing. These terms are drafted for use as a legal page and are designed to avoid unnecessary local references while still reflecting the practical nature of a UK-based moving service.

1. Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any deposit or written confirmation requested by us. A quotation may be based on the information you provide at the time of enquiry, including collection and delivery addresses, access conditions, item sizes, item quantity, vehicle requirements, parking limitations, and whether loading or unloading assistance is required. If the details change, the original quote may need to be revised.

The customer is responsible for providing accurate and complete information. This includes details of stairs, lifts, narrow hallways, long carry distances, dismantling needs, fragile items, and any items requiring special handling. For a man with a van service, we rely on the information you provide to estimate time, labour, and vehicle suitability. If any information proves incorrect, we may alter the price, the schedule, or the terms of the job.

We may refuse or cancel a booking if we believe the job is unsafe, unlawful, beyond our vehicle capacity, outside our service scope, or likely to cause damage or delay. In some cases, we may require photographs, an inventory, or additional written details before confirming the service. Any arrival or completion time given is an estimate only unless we expressly agree otherwise.

2. Service Scope and Customer Responsibilities

Our services may include transport of household goods, furniture, boxes, appliances, business items, and similar property, together with loading and unloading assistance if agreed. Unless otherwise stated, disassembly, reassembly, packing, unpacking, and specialist handling are not included. If you require any additional service, you must request it in advance and accept any related charge.

The customer must ensure that all items are ready for collection at the agreed time, safely packed where necessary, and clearly identified. You must also ensure that access is available at both addresses, that any parking permissions or permits are arranged where needed, and that the goods can be lawfully transported. We are not responsible for delays caused by blocked access, missing keys, incorrect addresses, or the absence of a person authorised to release or receive the goods.

You must not place prohibited, dangerous, illegal, corrosive, explosive, or contaminated items in the vehicle unless we have expressly agreed and the law permits it. This includes, without limitation, gas cylinders, batteries that are not suitably packaged, fuel, chemicals, and items that create a risk to people, property, or the vehicle. If such items are discovered, we may refuse carriage or remove them at your expense.

3. Payments and Pricing

Unless stated otherwise in writing, all charges are due in full on completion of the service. In some cases, we may request a deposit or partial payment at the time of booking, especially for longer jobs, larger moves, or busy periods. Deposits are normally non-refundable unless we cancel the service or agree otherwise in writing. Any price quoted is based on the information available at the time and may change if the job differs from the description supplied.

Additional charges may apply for waiting time, congestion, parking fines caused by unavailable parking arrangements, extra labour, additional mileage, stairs, difficult access, bulky items, unsocial hours, same-day changes, and disposal or recycling tasks not originally included. If unforeseen issues arise during the job, we will normally explain the revised charge before continuing, but where immediate action is needed to protect the goods or prevent loss, we may proceed and apply a reasonable charge afterwards.

Payment may be made by bank transfer, card, cash, or any other method we accept at the time of booking. Where an invoice is issued for business or commercial work, payment must be made by the date stated on the invoice. Late payment may result in interest, recovery costs, or suspension of further services. Any disputed amount must be raised promptly; however, undisputed sums remain payable on time.

4. Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving us notice as early as possible. The closer the cancellation is to the scheduled date, the greater the likelihood that costs will be charged. If you cancel after we have already reserved time, allocated staff, or dispatched a vehicle, you may be liable for reasonable cancellation charges reflecting our losses and preparation costs.

If you postpone a booking, we will try to reschedule where possible, but availability cannot be guaranteed. A rescheduled job may be subject to a new quote if prices, labour requirements, mileage, or access conditions have changed. If we must cancel due to vehicle breakdown, extreme weather, safety concerns, legal restrictions, or events beyond our control, we will either rearrange the service or refund any sum paid for the cancelled portion, as appropriate.

We are not responsible for delays caused by traffic, road closures, accidents, public events, access problems, or other circumstances outside our control. While we will aim to meet agreed times, any arrival window is approximate. Where the customer is not present, not contactable, or unable to proceed at the agreed time, we may treat the job as a cancellation or a wasted journey and charge accordingly.

5. Liability and Risk

We will take reasonable care when handling and transporting your property. However, liability is limited to losses or damage directly caused by our negligence or by a breach of these terms. We are not liable for pre-existing damage, normal wear and tear, items that were already weak or unstable, or damage arising from poor packing by the customer. Any fragile items must be packed appropriately unless we have agreed to pack them ourselves.

Where items are particularly valuable, fragile, antique, or irreplaceable, you must tell us before the booking so that we can decide whether the item can be carried under the standard service. We may decline to transport certain goods unless they are properly protected or unless specialist arrangements are made. We are not responsible for loss of business, missed appointments, emotional distress, or indirect or consequential losses arising from the service.

To the fullest extent permitted by law, our total liability for any claim relating to the service shall not exceed the total amount paid, or payable, for the specific job giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law.

6. Goods in Transit, Storage, and Customer Property

Unless expressly agreed, we do not provide long-term storage. If items are held temporarily during a move, this is only for practical transit purposes and does not create a storage contract. The customer remains responsible for ownership, legality, and suitability of all items. We may refuse to handle goods that appear unsafe, suspicious, improperly packaged, or inconsistent with the agreed booking.

Where a customer asks us to leave items at a property, outside a property, or with a third party, this will be done at the customer’s risk unless we agree otherwise in writing. If we are instructed to deliver to someone else, you must ensure that the recipient is authorised to accept the goods. We are not responsible for disputes between the customer and any third party regarding ownership, condition, or delivery instructions.

Any found property left in the vehicle after completion of a job may be retained for a reasonable period so that it can be returned, provided the customer arranges collection and covers any reasonable costs. Items not claimed may be dealt with in accordance with applicable law. We will take reasonable steps to identify the owner where practical, but we are not obliged to incur disproportionate expense in doing so.

7. Waste Regulations and Disposal

If the service includes removal or disposal of unwanted items, you must tell us exactly what is to be removed and whether the items are waste, recyclable material, reusable goods, or refuse. We comply with UK waste regulations and reserve the right to refuse any load that would breach environmental, safety, or licensing requirements. We may request information about the origin of the waste and its contents where required by law.

The customer must not ask us to dispose of hazardous waste, clinical waste, asbestos, chemicals, or illegal materials unless we have expressly agreed and are legally able to do so. Where items are handed over for disposal, you warrant that you are entitled to do so and that the waste description supplied is accurate. If incorrect information leads to extra costs, legal issues, or refusal at a waste facility, those costs may be passed on to you.

We may separate, recycle, or dispose of items in a lawful and environmentally responsible manner. Any service involving waste removal may be subject to additional charges, especially where lifting, sorting, or tipping fees apply. The customer remains responsible for compliance with any household, landlord, business, or local authority rules that apply to the waste being transferred.

8. Claims, Complaints, and Evidence

If you believe there has been damage, loss, or a service issue, you must notify us as soon as reasonably possible and provide reasonable evidence. This may include photographs, descriptions, serial numbers, receipts, or any other information needed to investigate the claim. Claims made long after the service may be difficult to assess and may be rejected where the delay prevents proper investigation.

We may ask to inspect the affected item, packaging, or delivery location before accepting responsibility. If a claim is valid, our remedy may include repair, replacement, reimbursement, or a partial refund, depending on the circumstances and the legal position. Any settlement will be made without admission of liability unless expressly stated otherwise.

Nothing in these terms affects your statutory rights as a consumer under UK law. If any consumer protection rights apply, they remain intact and will not be excluded by these terms. However, you agree to cooperate reasonably with any investigation and to mitigate loss where possible.

9. Force Majeure, Suspension, and Termination

We shall not be liable for failure or delay in performing the service where the failure arises from events beyond our reasonable control. Such events may include severe weather, fire, flood, industrial action, public disruption, government restrictions, road closures, illness, accident, or vehicle failure. In those circumstances, we may suspend, delay, or terminate the booking without liability other than, where appropriate, a refund of sums paid for work not performed.

We may also suspend or terminate the service immediately if you act abusively, threaten staff, fail to pay, provide false information, request unlawful activity, or otherwise make it unreasonable for us to continue. In such cases, we may retain payment for work completed and recover reasonable costs arising from the termination. We may also refuse future bookings.

The customer may not assign or transfer the booking to another person without our consent. We may assign our rights and obligations to another suitably qualified provider if necessary to complete the service, provided this does not reduce the standard of performance without a lawful reason.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. Where the customer is based in Scotland or Northern Ireland, mandatory local consumer rights may still apply where relevant, but the contract itself is intended to be interpreted under the law stated here unless a different rule is required by statute.

Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If any provision is held invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. These terms represent the full agreement between the parties in relation to the service and replace any previous discussions or understandings.

By proceeding with a booking for Man With A Van Brockley, you confirm that you have read, understood, and accepted these terms. We recommend that you keep a copy for your records. These terms may be updated from time to time, but the version in force at the time of booking will apply to that specific service unless a change is required by law.