Terms and Conditions

Man With a Van Brockley Terms and Conditions

These Terms and Conditions set out the agreement between Man With a Van Brockley and any individual or business using our services. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your removal, collection, delivery, or related transport service.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, business, or organisation making the booking or on whose behalf a booking is made.

We, Us, Our means Man With a Van Brockley, the provider of removal and transport services.

Services means any removal, collection, delivery, loading, unloading, packing assistance, or other related services provided by us.

Goods means the items, belongings, furniture, or other property that you ask us to move, transport, or handle.

Booking means a confirmed request for our services, including the agreed date, time, locations, and charges.

Service Description and Service Area

Man With a Van Brockley provides man and van services, including home removals, office moves, furniture transport, and single or multiple item deliveries. Our services are typically provided within London and surrounding areas, with longer distance moves available by agreement.

The exact scope of the service for each job will be set out in your booking confirmation, including the number of movers, the type and size of vehicle, the addresses for collection and delivery, and any additional requirements agreed in advance.

Booking Process

All bookings are subject to availability and acceptance by us. A booking can be requested by phone, online form, or other communication method that we may make available. A booking is only confirmed when we provide explicit confirmation, which may be given verbally or in writing.

At the time of booking, you must provide accurate information, including:

Full collection and delivery addresses.

Access details, such as floor level, presence of lifts, parking restrictions, and any special access considerations.

A clear and honest description of the Goods, including approximate volume, weight, and any large, bulky, fragile, or high-value items.

The requested date and time window for the service.

Any special requirements, such as dismantling or reassembly, packing services, or additional stops.

We reserve the right to amend the quoted price or cancel the booking if the information provided is incomplete, inaccurate, or misleading, or if the actual work required differs significantly from what was described at the time of booking.

Quotes and Pricing

We may provide either a fixed price quote or an estimate based on hourly rates, travel time, and the nature of the job. The basis of pricing will be communicated to you at the time of booking.

Prices may take into account:

Distance travelled between addresses.

Number of movers and size of vehicle required.

Expected duration of the job.

Parking charges, tolls, congestion or clean air zone charges.

Stairs, poor access, or the need for extra handling.

Additional services such as packing, dismantling, reassembly, or waiting time.

We reserve the right to apply additional charges if on the day of the service the job requires more time, labour, or vehicles than reasonably anticipated from the information you provided, or if unavoidable additional expenses are incurred.

Payments and Charges

Unless otherwise agreed, payment is due on or before completion of the service.

We accept various forms of payment as communicated at the time of booking. You are responsible for ensuring that you have the means to pay the agreed charges on time.

In some cases, we may require a deposit to secure your booking. Deposits are generally non-refundable unless we cancel the service, subject to the cancellation terms below.

If payment is not made when due, we reserve the right to:

Withhold delivery of Goods until full payment is received.

Charge interest on overdue amounts at a reasonable rate from the due date until full payment is made.

Recover from you any additional costs of debt recovery, including legal fees and collection charges.

Cancellations and Amendments

If you need to cancel or amend your booking, you must notify us as soon as possible.

Cancellations made more than 48 hours before the agreed start time may be accepted without further charge, although any non-refundable deposit may be retained.

Cancellations made less than 48 hours before the agreed start time may incur a cancellation fee of up to 50 percent of the agreed total charge, to reflect reserved time, vehicle allocation, and loss of other bookings.

Cancellations made on the day of the service or after our team has been dispatched may be charged at up to 100 percent of the agreed total charge.

Rescheduling is subject to availability. We will try to accommodate changes to dates or times, but we cannot guarantee that alternative slots will be available. Significant amendments to the scope of work may result in revised pricing.

If we need to cancel or amend a booking due to unforeseen circumstances such as vehicle breakdown, staff illness, adverse weather, or events beyond our reasonable control, we will notify you as soon as practicable and offer an alternative date or a refund of any pre-paid charges. We are not liable for any indirect or consequential losses arising from such cancellation.

Your Responsibilities

As the Client, you agree to:

Ensure that you or an authorised representative is present at the collection and delivery addresses at the agreed times.

Provide safe and suitable access for our vehicle and team, including arranging any necessary parking permissions or permits.

Ensure that Goods are properly packed and protected, unless packing services have been explicitly agreed as part of the booking.

Disconnect and prepare appliances, including draining washing machines and defrosting freezers, before the move.

Secure or remove any fixtures, fittings, or items that are not to be moved but could be mistaken for Goods.

Check that nothing that should be moved has been left behind and that nothing is taken away in error.

You must not ask our team to transport or handle any prohibited items, including but not limited to:

Illegal items or substances.

Hazardous materials such as flammable liquids, explosives, or compressed gases.

Perishable food items that are inadequately packed or likely to spoil.

Animals or live plants, unless specifically agreed in advance.

Failure to observe these responsibilities may result in additional charges, delays, or refusal of service.

Access, Parking, and Delays

You are responsible for ensuring that our vehicle can park reasonably close to the property at both collection and delivery locations. Any parking restrictions, permits, or charges must be disclosed in advance.

We are entitled to charge for waiting time and additional labour where delays arise that are not our fault, including but not limited to:

Waiting for keys or access to the property.

Inadequate packing or disassembly causing extended loading or unloading times.

Insufficient access requiring complex manoeuvring or additional handling.

If access is unsafe or unsuitable, we may refuse to carry out part or all of the service. In such cases, charges may still apply.

Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the limitations set out in these Terms and Conditions.

We are not liable for:

Loss or damage caused by your failure to adequately pack, protect, or label Goods, unless we have agreed to provide packing services.

Damage to Goods that are inherently fragile or have pre-existing defects, including but not limited to particleboard furniture, poorly assembled flat-pack items, or items with loose joints.

Loss or damage arising from your failure to arrange adequate insurance cover for high-value items, if such items were not declared to us in advance.

Loss of cash, jewellery, important documents, or other valuables, unless we have agreed in writing to handle such items.

Indirect or consequential loss, such as loss of profits, loss of opportunity, or emotional distress.

Our total liability for any claim arising out of a single booking, whether due to loss, damage, breach of contract, or negligence, will not exceed the lower of the cost of repair, the current market value of the Goods, or a reasonable financial limit associated with the service provided. You are encouraged to arrange your own additional insurance if you require higher levels of cover.

Any damage to property such as walls, floors, doors, or fixtures must be reported to us as soon as reasonably possible and in any event within 48 hours of completion of the service. Claims for loss or damage to Goods must also be notified within 48 hours of the service, with reasonable evidence supplied. Failure to report within this period may affect our ability to investigate and may limit or extinguish our liability.

Exclusions of Liability

We are not liable for any loss, damage, or delay resulting from:

Acts, omissions, or instructions by you or any person acting on your behalf.

Defective or inadequate packing carried out by you or a third party.

Weather conditions, traffic, road closures, or other transport disruptions beyond our reasonable control.

Normal wear and tear, or deterioration arising from the nature of the Goods.

Events of force majeure, including but not limited to natural disasters, strikes, or public emergencies.

Waste and Disposal Regulations

Man With a Van Brockley operates in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier and do not provide rubbish clearance services unless specifically agreed and carried out in compliance with applicable laws.

You must not ask us to remove or dispose of:

Household waste or refuse that should be handled through local authority services.

Construction rubble, soil, or other controlled waste, unless separately agreed.

Hazardous or clinical waste, including chemicals, asbestos, or sharps.

Where we agree to remove items for disposal, we will do so in accordance with legal requirements and may apply additional charges for disposal fees, handling, and transport. You remain responsible for ensuring that any items presented to us for removal are lawful to transport and dispose of.

Insurance and Risk

Risk in the Goods remains with you, but we accept a duty to take reasonable care while the Goods are in our possession. We may hold appropriate cover for our operations; however, this may not replace the need for you to arrange separate insurance to protect higher-value items or to provide wider protection than these Terms and Conditions allow.

We recommend that you obtain your own insurance for significant moves, particularly where valuable or irreplaceable items are involved.

Complaints and Disputes

If you are dissatisfied with any aspect of our service, you should raise the matter with us as soon as possible so that we can attempt to resolve it promptly. Most issues can be resolved informally through discussion at the time of the move or shortly afterwards.

If a dispute cannot be resolved informally, it may be escalated in writing. We will consider your complaint in good faith and respond within a reasonable period. Nothing in this section affects your statutory rights.

Data Protection and Privacy

We will collect and use your personal information only as necessary to manage your booking, provide services, process payments, and communicate with you. Your details will be handled in line with applicable UK data protection legislation. We will not sell your personal data to third parties.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or your use of our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

Variations to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or our business practices. The version in force at the time of your booking will apply to that specific booking. You are advised to review the current version of these Terms and Conditions before making a new booking.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written confirmation of your booking and any other documents expressly incorporated by reference, constitute the entire agreement between you and Man With a Van Brockley in relation to the services provided. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in this agreement.